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How to contact Third Man Records and Modlife


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#21 wsjack3

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Posted 08 December 2010 - 06:03 AM

Could some one Post all all the twitter accounts that relate to third man. I have the third man one but does jack have twitter?( would seem silly but I'm sure people have said about him tweeting when he's on the vault)

#22 Kali Durga

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Posted 08 December 2010 - 07:12 AM

The tweets that happen when Jack or either of the Bens are on the Vault are sent via Modblast. It seems to be some sort of automatic thing that happens when an artist/whatever logs into their own Modblast chat.

#23 wsjack3

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Posted 08 December 2010 - 07:51 AM

So what do I need to follow. I've found jack on it and Ben s but there isn't anything about it. Sorry I'm new to twitter and find it weird

Edit I'm following modlife now

Edited by wsjack3, 08 December 2010 - 08:05 AM.


#24 barrowc

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Posted 08 December 2010 - 05:56 PM

This Twitter is getting updated sometimes: http://twitter.com/thirdmanvault

#25 Kali Durga

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Posted 13 January 2011 - 03:36 PM

Update from TMR, via Swank's latest post at the Vault:

We've set up a dedicated Third Man Vault email address for you guys. Questions about your subscription, package, log in details, address changes, t shirt sizes, etc can all go to this address and we'll have a helpful person checking them daily to get back to you as quickly as possible. Now you no longer have to post "Where's my package" in the comments section. You can simply email us! Isn't that terrific?

I'm sure there's some confusion out there on whom to email about what. So I'll break it down for you. Feel free to share this to other members:

vault@thirdmanrecords.com - Use this for Vault Platinum package questions, address changes, and anything Vault related

sales@thirdmanrecords.com
- Use this email for shipping and order questions that are NOT Vault related

inquiries@thirdmanrecords.com
- Use this for any question not covered by the above two email addresses

I hope this is helpful for everybody. Using these email address properly will help us help you faster and more effectively.



#26 barrowc

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Posted 13 January 2011 - 06:10 PM

Cheers - I've updated the first post in the thread

#27 cheriebobbins

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Posted 14 January 2011 - 12:26 AM

I wonder if this means The Bens finally folded under the ocean of emails and had to hire another person especially for email checking?



I bet people will still post "where is my package?"

#28 dazed22

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Posted 29 January 2011 - 05:54 PM

I sent an email to inquiries a cpl weeks ago re the GH tour but never got a reply :(

#29 Kali Durga

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Posted 29 January 2011 - 08:36 PM

I can only think of once when I've received a reply to any of the e-mails I've sent to inquiries@. That's still an area that seems to need a bit of improvement at TMR...

#30 cheriebobbins

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Posted 29 January 2011 - 11:55 PM

I think thats the one i used when i had to return an extra vault item, they replied to that, but not when i was asking about vault early entry with it...

#31 dazed22

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Posted 30 January 2011 - 05:57 AM

Now I've asked if they're working on getting those record boxes on the online store. I couldn't resist! Doubt I'll get a response though...

#32 jack1111

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Posted 30 November 2011 - 10:21 AM

I recently received the Black Belles and the 9th package ,sadly they had splits on the inner sleeve .
So i emailed thirdman at sales and have had no reply heres hoping they reply?

#33 Kali Durga

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Posted 30 November 2011 - 10:39 AM

I've heard of other people getting replacement inner sleeves pretty quickly. Maybe they're slow getting back to you because of the holiday, but if you don't hear from them this week you might want to give it another try.

#34 jack1111

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Posted 30 November 2011 - 10:43 AM

Cheers Kali,no worries i will.Emailed them for an inner a few weeks ago when they got my order wrong and i got a White Denim live at TMR out of it,they sent me an inner and said just keep the White Denim one.

#35 jack1111

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Posted 30 November 2011 - 03:18 PM

Hi Jamie,

Thanks for your email. We are glad to provide replacements for split sleeves! The Wanda and Black Belles sleeves will be shipped today.


Phew Hallelujah!

#36 Kali Durga

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Posted 30 November 2011 - 03:23 PM

Congrats. Funny how often things get discussed here and then suddenly resolved ;)


I would think that by now that TMR would be getting tired of replacing inner sleeves and would begin figuring out how to prevent splits.

#37 jack1111

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Posted 30 November 2011 - 03:24 PM

Congrats. Funny how often things get discussed here and then suddenly resolved ;)


I would think that by now that TMR would be getting tired of replacing inner sleeves and would begin figuring out how to prevent splits.


Yeah it would save them a small fortune i would think!




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